• Remote Hands

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Effectively extend the reach of your IT staff 

Our 24/7 Remote Hands service offers you the security and flexibility you need for managing your IT infrastructure. Our trained technicians are on-site to execute important IT tasks – fast and reliably. With our 24/7 Remote Hands service you keep your operational uptime at a maximum.

Optimize your IT management 

Our data centers provide a secure and highly protected environment. Once the hardware is set up you may not want to keep your own technician on-site. As a service provider, we carry out all core tasks of technical and infrastructural management for high-availability data centers. This not only includes technical management and maintenance, but also a range of on-site support services, with which we can support you from the relocation to the daily management of your spaces. 

Especially, when it comes to on-site actions it has proven to be helpful to make use of trained technicians on-site acting as your eyes and hands. They execute your regular maintenance tasks, support your every-day work, and support you with issue handling.   

24/7 Remote Hands services 

  • Visual check of equipment 
  • Power cycling of equipment 
  • Verifying power or patch connections 
  • Set-up patch connections 
  • Labeling of equipment 
  • Simple documentation task 
  • Media administration (tape, DVD, CD) 
  • Media change (tape, DVD, CD) 
  • Handling of ‘hot-plug’ components 


View our locations for your specific requirements

About Us

Global Data Centers is a division of NTT Ltd. Our global platform is one of the largest in the world. NTT is ranked as one of the top three leaders worldwide by IDC in their Colocation and Interconnection Services MarketScape, spanning more than 20 countries and regions including North America, Europe, Africa, India and APAC. As a neutral operator, we offer access to multiple cloud providers, a large variety of Internet Exchanges and telecommunication network providers including our own IPv6 compliant, tier 1 global IP network. Our clients benefit from tailored infrastructure and experience consistent best practices in design and operations across all of our reliable, scalable and customizable data centers.

Regional Contacts

Americas (RagingWire): +1 916 286 3000 
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EMEA (e-shelter / Gyron): +49 69 7801 2190
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India (Netmagic): +1 800 103 3130
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