Survey Says: "NTT Global Data Centers Americas Customers Are The Happiest In The Data Center Industry"
Delivering a world-class customer experience has been the foundation of NTT Global Data Centers business strategy since our inception in 2000. We're here when you need us with 24x7 on-site coverage of our facilities, operations, security, and engineering groups. Our Security Control Centers and Network Operations Centers are fully staffed 24x7x365 at all our data center campuses, keeping your IT systems safe, secure, and operating properly. Our data centers are also great places for your IT staff to work, with dedicated conference rooms, customer lounges, free gourmet coffee and sodas, entertainment rooms, and customizable office space.
NTT Global Data Centers is committed to our customers' complete satisfaction. Before 2012, NTT Global Data Centers internal customer survey results netted customer satisfaction rates of between 95-97% on a consistently. In 2012, we switched to the Net Promoter Score system to measure customer loyalty and encourage feedback. In our latest Net Promoter Score survey, NTT Global Data Centers Americas achieved the highest NPS result in the data center industry - over double the national NPS average.
These scores speak for themselves, but here is what our customers have to say:
"NTT Global Data Centers Americas unique blend of world-class infrastructure and A+ level customer service represents the high level of system availability, reliability, and security required to meet NVIDIA's quality-of-service demands." - Ed Yee, Director, IT Operations, NVIDIA
"We couldn't be happier with our experience as an NTT Global Data Centers Americas customer. Our data center installation was hassle-free and we feel like the entire NTT Global Data Centers Americas team is behind us each step of the way – they go way beyond the usual 24x7 help desk and give us one-on-one customer care." - Steve Paul, Director of Engineering, NetSol Technologies
NTT Global Data Centers Americas world-class customer service doesn't end with a score. Our dedicated team of data center professionals carries our customer service commitment through the initial sales process, installation planning and execution, and with ongoing support. We'll make sure your mission critical infrastructure is operating 100% the way you need it to. In addition, our support staff will welcome your vendors with open arms.
Experience a new level of service and professionalism you will not find anywhere else.
Data Center Services Designed to Delight our Customers
Our data center services are one reason NTT Global Data Centers Americas has earned the highest customer loyalty in the data center industry as measured by the Net Promoter Score. We have on-site experts in cabling management, design and installing of racks and cages, and installation of physical security systems. As a carrier-neutral facility, we offer a wide range of telecommunications services from multiple carriers that interconnect NTT Global Data Centers Americas and provide Internet access for your applications and websites. Our customer portal provides visibility and control of your data center installation. Our data center infrastructure management (DCIM) system called N-Matrix, has been described as leading the industry for production-level DCIM. Plus we offer unlimited Remote Hands and Eyes technical support to provide on-site resources when your team is not at the data center.
Finally, our dedicated project managers are unique in the industry. Each customer is assigned a dedicated project manager – a relationship that remains constant for the length of your service contract. Our project managers manage your entire colocation portfolio and are your central point of contact for all of your colocation needs. We make it easy!