Providing unlimited support for your technical infrastructure
Why send your valuable staff to the data center to perform tasks that can be easily handled by our dedicated staff – 24x7? You can rely on our trained experts to be your on-site hands, eyes, and ears – without worrying about budget or time constraints. Our simple pricing model allows you to utilize our highly skilled staff through an on-demand or scheduled basis. The unlimited remote hands and eyes service removes the headache of staffing personnel, as well as eliminating after-hours on-site needs for your infrastructure.
24x7 Remote Hands and Eyes services
On-demand services available:
- Cycling power on your equipment.
- Visual equipment checks.
- Attaching monitor, keyboard, mouse, or consoles to equipment.
- Replacing your hardware components with spares/upgrades.
- Changing labeled cables.
- Rotations of your label media (tapes, CDs).
- Loading of media (tapes, CDs, DVDs, or USB media).
- Troubleshooting of physical ports.
- Entering commands according to your detailed instructions and relaying system responses.
- Executing built-in diagnostics according to your instructions.
- Perform other tasks requiring a similar skill level where immediate action is required.
Scheduled services available:
- Upgrading disk drive capacity by installing new or additional drives.
- Installing newly received equipment under specific instructions.
- Adding memory cards.
- Configuring routers, switches, and other network equipment under specific instructions.
- Equipment inventory and labeling.
- Cross connect inventory and labeling.
- Support during planned, routine-style maintenance activities.
- Cage/Environment temperature analysis including thermal scans of the environment or equipment in question.
- Equipment rack and stack of incremental equipment that requires no more than two engineers and no project management, not to exceed 4 hours in a single day.
- Perform other tasks requiring a similar skill level and duration where the activity can be scheduled between you and our team in less than 4 hours.
